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How do I enable PayPal F&F for my store?

PayPal F&F is an incredible way to prevent disputes among customers while being in a sphere of trust. Sellpass is the only platform that seamlessly supports PayPal F&F. Here's how you can get it set up.

Step 1: Link PayPal to Sellpass

The first step is to add your PayPal details to your Sellpass storefront:
  • Navigate to your payments tab under shop settings
  • Tap on the PayPal F&F modal and enter the same PayPal email connected to your PayPal account
  • Save the settings. If all details were entered correctly, you'll now see PayPal F&F as "Active" in the payment settings
  • Ensure that your PayPal account is set to English. Any other languages will not work at all and payments will not automatically be processed.

Step 2: Forward PayPal emails to Sellpass (IMPORTANT)

In order for us to automatically process PayPal F&F payments, you need to forward PayPal emails to our mailbox. If you don't do so, payments will not automatically be processed.
Here's how to do so with a @gmail.com email address:
  1. 1.
    Open your email and click on the cog/setting gear in the top right-hand side, then click "See all settings", or alternatively click here to open all settings​
  2. 2.
    Click on the "Forwarding and POP/IMAP" tab (the 6th tab at the top)
  3. 3.
    Click on the "Add a forwarding address" button
  4. 4.
    In the modal that appears, enter "[email protected]" as the forwarding address
  5. 5.
    Once you click the "Next" button, Gmail will send our systems an email with a confirmation code. We automatically forward the code to your email. Find it and enter it in the "Forwarding" section by clicking here.
  6. 6.
    Once verified, we need to create a filter to only forward emails from PayPal to the email we just linked:
    1. 2.
      Click on the blue "creating a filter!" text to open the filter modal
    2. 3.
      In the filter modal that pops up, enter "[email protected]" in the "From" field, then click on the "Create filter" button
    3. 4.
      On the next page, select the "Forward it to" option, and select "[email protected]" as the forwarding address
    4. 5.
      Finally, click on "Create filter"
All done! PayPal F&F has been set up for your store and you can now enable PayPal F&F for every new product you create.